Whether your team is part of a corporate environment, small business or non-profit organizaton, we create tailor-made solutions that will equip, strengthen and ready your team to achieve results.
For additional information on individual workshops and webinars click the topic title under each heading.
Savvy Leadership Skills for the New Supervisor
The role of a new supervisor can be a tricky one. You must be able to do the job, yet at the same time oversee others – sometimes peers – who are also doing the job. A new supervisor is faced with unique challenges based on his/his entry to the team: promoted from within the organization or hired from outside the business. These dynamics can significantly impact productivity, morale and success to the team. This interactive session equips participants with proven supervisory techniques how to get up to speed quickly and succeed in a new leadership role.
HR Basics for Supervisors and Managers
In today’s marketplace, managers must possess a basic working knowledge of employment and labor laws, which affect their business. The interactive workshop will cover basic federal laws, issues which commonly arise under these laws, and the significant areas giving rise to litigation in the employment process: hiring, evaluations, discipline, harassment, accommodation, attendance and discharge.
Succession Planning: The Key to Sustaining Your Business
Understanding the depth of your talent pool is critical in today’s business environment. In order for any business to be sustainable, the employees must be ready to take the organization to the next level. Organizations are “raising the bar” regarding who their current and future leaders are, and the capabilities they possess. A strategic approach is needed to examine future business requirements, assess current capabilities, and determine the steps necessary to close any identified gaps.
Powerful Feedback: My Tool for Driving Performance Excellence
It’s the “secret skill” most managers wish they could get their hands on. How do you give an employee feedback that makes a positive difference to his/her performance? Too often, managers want to pull their hair out because they feel they have delivered the message to an employee so clearly (and so many times), there is no logical reason why the employee still doesn’t get “it”. The problem? The formula is wrong. In reality, the manager and employee are speaking two different languages when it comes to feedback. This highly-interactive session will teach leaders how to build an approach that addresses root causes of performance issues and the feedback skills that create progress.
Generational Diversity: It’s More than an Age
For the first time in history, four generations – Traditionalists, Baby Boomers, Generation X, and Millennials — have presented new challenges for managers and their employees in the workplace. These differences can affect everything, including recruiting, building teams, dealing with change, motivating, managing, and maintaining and increasing productivity. In this interactive session, participants will gain an understanding of what makes each generational group ‘tick’ through every aspect of the employee life cycle. This insight will equip leaders with the skills to get the most out of employees and more importantly, build a diverse team that creates sustainable results.
Leading Successful Business Change
Change is inevitable, yet, regardless of your station in life, any change can be a challenge to cope with. It is one of the most challenging aspects of the workplace environment today. This course covers the most essential elements of living with and managing continual change. With the ever increasing pace of change, this workshop is ideal for employees who are tasked with leading and driving change across the organization. During this interactive session, participants will identify their personal readiness for change; learn principles for preparing for and dealing with change; and discover techniques that will equip you to help others deal with change in a way that ensures organizational success.
Organizational Change and Team Dynamics
DNA: Mine, Yours & the Organization: How to Drive Effective Results
How many times do you feel as though you simply can’t get through to a coworker, your boss or team? You are saying the right words but nothing seems to work. Communication is the most critical element in every organization; yet it is often the greatest problem. Our communication style is innately tied to how we are wired and that DNA impacts the entire organization. This interactive session will help you understand your natural language (communication style) and the ways you best send and receive information. Once you understand yourself, you can begin to start speaking the other person’s language and will discover practical communication tools that get results with others that ultimately lead to organizational effectiveness.
The Math of Effective Teams: Less Dysfunctional and More Functional
Why do some teams seem to get a lot done and others seem to struggle? The secret?…they have unlocked the secret to effectiveness – real teamwork. In today’s workplace effective teams are not just something that is “nice to do” – it’s imperative to the long-term success of your business. This interactive session tackles the most common barriers that keep teams from achieving results. Participants learn how to clarify roles and responsibilities, share information with colleagues to reduce duplication of effort, and proactively address conflicts that prevent the achievement of common goals.
Presentation Skills Bootcamp
The ability to communicate effectively, whether behind a podium or among your work group is vital for today’s professional. While public speaking is a fear worse than death for many people, it is a skill that can be developed. In this interactive session, participants will discover techniques that create a great first impression and utilize specific skills to take command of an audience. Organizing content for maximum impact will be explored as well as effectively using visual aids that support your ideas. Participants will also learn tips for thinking on their feet and handling those really tough questions.
How to Make Decisions that Count
Problem solving is the heart and soul of every job. Problems come in all sizes, from major problems to daily nuisances. The key is to learn how to address these areas of everyday life in a way that brings greater accuracy, creativity, and results. This interactive workshop is designed to provide participants with the tools needed to make the most informed and effective decisions possible whether it is a solution to a problem or the best course of action regarding an opportunity. Through discussions, group activities and role-playing, participants will learn the keys to effective decision making that make a positive impact to your team, department and company.
Pushing Through the Wall of Conflict
Conflict happens….whether it’s in the boardroom, during rush hour traffic or within the most important relationships in our lives. It’s a fact of life both personally and professionally. This seminar is designed to provide participants with an understanding of the dynamics of workplace conflicts and strategies of how to better manage those conflicts and improve relationships. Participants will gain insight into why conflicts can last so long and what you can do proactively to resolve them. The seminar will also focus on dealing with difficult employees who often cause conflict to continue and solutions on how supervisors deal with this problem. Participants will take away practical tools that will help them deal with others in such a way that is healthy and effective.
Communication Effectiveness: The Stealth Professional Skill
Perceptions matter. They are critical to both external and internal customer relationships. Those impressions are developed with each interaction within the organization. At the heart of every interaction is the need for effective and efficient communication. This interactive session helps participants learn the components of effective communication from the perspective of others. The power of 360-degree interaction strategies will be explored that help anyone create effective relationships across the organization.
The Critical Link between Your Customer and Employee Experience
Every business knows that building customer loyalty is essential to maintain a competitive advantage in the marketplace. But in today’s economy, customer loyalty is much more than providing great customer service. Instead, the organization must create a unique experience for the customer. And those interactions start with a specific, intentional employee experience. In this interaction session, learn the formula that ensures the promises you make to your customers are met by employees who are committed to making your business great.
Non-Profit and Ministry Effectiveness
Attracting and Engaging your Volunteer Base
“Sign me up!” are beautiful words heard in any non-profit organization. But what exactly is it that draws a person to your group, and more importantly, keeps them engaged to give of their time and resources when so many other “good causes” are fighting for their involvement? Explore the “message behind the message” in your non-profit group that will keep your volunteers coming back for more. This session will help you determine the best methods for reaching your intended audience and the strategies to keep them informed, engaged and active in your ministry’s growth.
Legal Basics for the Ministry World
Ten years ago it was unthinkable for a ministry to be sued. Sadly, that is not so today. While clergy scandals hit the news, property disputes and more, people today are willing to sue a church or ministry group more so than ever before. Are you prepared should the unthinkable happen to your organization? Today’s evolving world includes a workplace environment that is getting tougher and tougher to navigate and manage. This session provides an overview and basic working knowledge of the federal and state laws which affect and help to prepare all organizations, including those in the ministry sector.
Reaching a New Audience: The Impact of Multi-Generations
Veterans. Boomers. Generations X, Y, and soon, Z. Though difficult to identify to the untrained eye, these differences dramatically impact organizations in ways that include how to lead employees/team members, strategies to attract volunteers, and methods to reach participants in and through your non-profit or ministry. For survival, all ministries have an ongoing need for each of these groups in order to sustain the health of their ministry. In this interactive session participants will gain insight into the complexities of their ministry group, learn what makes each generation ‘tick’ and discover methods that truly engage a multi-generational population to your ministry objectives.
Unique but the Same: Mastering Personality Differences
Let’s face it. If it weren’t for people, our jobs would be much easier sometimes! What a blessing that God made each of us unique – a thousand personalities for a thousand people. Yet, there are times when those differences can create conflict – when we just don’t know how to relate to someone who is not “wired” the same way we are. This session is designed to help you increase your ability to deal with others – regardless of who they are. Participants will assess different types of personalities and behaviors while learning to integrate approachable strategies to work with different and difficult personalities across the ministry.
Mastering Public Speaking for Ministry Professionals
The ability to communicate effectively, whether behind a podium or among your work group is vital for today’s ministry professional. While public speaking is a fear worse than death for many people, it is a skill that can be developed. In this highly interactive session, participants will discover techniques that create a great first impression and utilize specific skills to take command of an audience or congregation. Organizing content for maximum impact will be explored as well as effectively using verbal skills, body language and visual aids that support your ideas. Participants will also learn tips for thinking on their feet and handling those really tough questions. (Note: This session is also available for individual coaching.)
Emotional Intelligence: The Super Hero Skill that Drives Team Performance
Sometimes the hardest thing about your job isn’t your task list – it’s the people! The pressure of work, deadlines and interpersonal conflict can cause employees and managers to react negatively toward each other. Learn how to build relationships, enhance your credibility and most importantly, get the results you need as you interact with others.
Define the Emotional Intelligence and its impact to your business results
Understand the four domains of Emotional Intelligence and the behaviors that are critical with each
Create a personal action strategy to build your EI that engages your team and equips you to gain positive outcomes
Employee Onboarding: Up to speed in half the time
Let’s face it. Starting a new job is tough. New employees are walking into your organization where everyone knows each other and knows what to do. In today’s fast-paced environment, there is a cost to effective and efficient onboarding of new team players. This interactive webinar equips leaders to think like a new hire to ensure not only the right information is shared with them, but at the right timing and approach to ensure employees are productive as quickly has possible. Business results occur at a faster pace and new employees become engaged in everything you do.
Learn the five big questions every new hire has on day one of their job
Identify the key players in your orientation process
Understand the four phases of onboarding that advances productivity and increases new hire retention
Employee Retention in a New World
With the demands of an aging workforce and changing business climate, the ability to compete for top talent, develop existing talent, and retain high performers is priority for most businesses. This session will explore the new definition of employee retention and the steps companies must take now to ensure they are positioned well for the future.
Understand the current employment landscape and predicted changes in the next 5 years
Discover the three critical elements every employee needs from their employer
Learn how to create a culture and experience that encourages employee engagement and creates fans of your organization
Workforce Planning: How do I get started?
What will your business look like in 2 years? The question may sound too futuristic but in reality, the business landscape will look vastly different in just 24 short months. The convergence of retirement and the skill sets that can replace those leaving the workforce will create a real challenge for businesses of all sizes. This session will explore the overview of creating a talent plan that underpins your organization’s future strategy. The result ensures the appropriate skills and experience exist across your department or business so it can sustain well into the future.
Define your skill set needs for the immediate future
Determine the talent gaps that will be created by employee retirement
Identify the critical steps to bridge the skill gaps in your organization
Create a communication strategy that engages the organization and builds retention
How to Stay Afloat when Faced with Unexpected Employee Turnover
No organization is immune from the unexpected departure of a key employee. Whether planned or sudden, companies must be able to quickly pick up the pieces and continue providing the service customers expect. This interactive webinar workshop will help business leaders identify their readiness for business continuity and how to create a talent strategy that will allow the business to sustain unexpected changes in employee turnover.
Assess your current readiness for unexpected turnover
Discover how to build a succession plan for the critical subject matter expertise in your company
Identify the internal and external steps of an internal training program
Would You Follow Me? How Employees Make the Critical Choice
The workplace isn’t what it used to be. Ethics scandals, unexpected downsizing and fierce competition have raised the bar in leadership ethics and accountability. For leaders, trust is the secret ingredient from which all performance is created. However, developing this critical skill is much easier said than accomplished. This webinar will explore personal and organizational trust and the tools required to be successful in today’s changing work environment.
Answer the three questions every employee expects his/her leader to answer
How honesty is defined in the workplace
Learn practical ways to monitor your trust factor in the organization
Developing Talent that Creates Your Competitive Edge
Every company boasts pride in its employees and its focus on customer service. However, the recession has forced organizations to closely evaluate every asset that costs money and make tough choices to simply remain in business. Creating a competitive advantage in the future will require new employee skill sets and a different approach to developing talent. This webinar will explore how to bridge the gap of your organization’s current skill needs and those required in the future.
Identify your current talent matrix
Define the four critical leadership skills in tomorrow’s organization
Identify a strategy to bridge the skill gaps in your organization
How Sticky is My Leadership? How to Create Team Momentum
So how do you know if you are a great leader? There are many answers; but most importantly, you have an engaged team that is creating real results. In this powerful webinar, learn the secret behind leading others in such a way your team “sticks” with you. In an age where your team has many choices, the ability to lead with sticky principles is more important than ever before. This webinar will provide an action plan to help you create team momentum that creates the results that make a difference.
How the secret weapon of WHY is your greatest asset
The 3 things your team needs from you now
How to create an action plan that actually works